Shipping Policy

At Couples Vibes , we guarantee a smooth, safe and fast shopping experience. We work with shipments throughout the European Union, United Kingdom, USA, Canada. Respecting the quality standards and regulatory norms established by the EU.

Shipping Deadlines

Delivery times vary depending on the destination.

Deadlines are available at the time of Check-Out, when completing the shopping cart.

These deadlines are estimates and may vary depending on order volume, promotional periods or delays caused by external factors such as weather conditions or carrier strikes.

Shipping Cost

• For orders over 100 euros, (Valid in Portugal and Spain), shipping is free .
• For purchases below this amount, the cost will be automatically calculated in the shopping cart, based on the weight and destination.

Order Processing

All orders are processed within 1 business day after payment confirmation. We work with discreet packaging, ensuring your privacy from start to finish of delivery.

Order Tracking

After shipping, you will receive a tracking code to track the delivery in real time. If you have any difficulty tracking your purchase order, please send an email to the responsible department: info@couplesvibes.com

Return and Refusal of Receipt Policy

If the order cannot be delivered due to errors in the address provided or refusal to receive it, it will be returned to our distribution center. In such cases, we will contact you to resend it, subject to new shipping costs.

We are committed to serving you with excellence and speed. For questions or support about shipping, please contact our customer service team.

Taxes and Shipping Fees

All taxes and shipping fees are included in the product price. There will be no additional costs to pay upon receipt of your products, as we use shipping methods that cover all applicable taxes.

Accepted Payment Methods

In partnership with Shopify Payments and PayPal, we accept all major credit cards, including Visa, Mastercard, and American Express. We also offer express payment and checkout options, including PayPal, Google Pay, and Apple Pay.

Customer Support

If you have any questions or concerns, we are here to help. Please feel free to contact us at info@couplesvibes.com . We value your satisfaction and are committed to providing excellent customer service.