Privacy Policy

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.couplesvibes.com

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Information Collected

1. Device Information

When you visit our Site, we automatically collect certain information about your device, including:

• Browser type and version;
• IP address;
• Time zone;
• Cookies installed on the device.

During navigation, we also collect information about:

• Pages or products viewed;
• Websites or search terms that directed you to the Site;
• Interactions carried out on the Site.

We use the following technologies to collect this information:

• Cookies: Data files stored on your device or computer. Examples:
  • _session_id : unique token, per session, to store information such as the entry page.
  • _shopify_visit : Persistent for 30 minutes, used for internal statistics.
  • _shopify_uniq : Counts daily customer visits.
  • cart : persistent for 2 weeks, to store items in the cart.
• Log Files: Collect IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags and Pixels: Tools that monitor how you navigate the Site.

2. Order Information

When you make or attempt to make a purchase, we collect:

• Name;
• Billing and delivery address;
• Payment information (including credit card number);
• Email address and phone number.

This information is called "Order Information" .

3. Personal Information

By “Personal Information,” we mean Device Information and Order Information .

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Use of Collected Information

We use Order Information to:

• Process orders, including payment, shipping and invoicing;
• Communicate with the customer;
• Identify possible fraud;
• Provide information or offers about products and services, according to your preferences.

We use Device Information to:

• Identify risks and prevent fraud;
• Improve and optimize the Site;
• Evaluate the performance of marketing campaigns.

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Information Sharing

We share information with third parties to operate the Site and the services offered:

• Shopify: Responsible for managing our online store. Learn more about how they use your information here .
• Google Analytics: Analyzes user behavior on the Site. For more information, click here . Disable Google Analytics here .

We may also share information to:

• Comply with legal requirements;
• Protect our rights.

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Targeted Advertising

We use your Personal Information to provide you with personalized advertising. Learn more about how targeted advertising works at NAI .

You can opt out of targeted ads:

• Facebook: Ad Settings ;
• Google: Ad Settings ;
• Bing: Personalized Ads Policy .

Or visit the Digital Advertising Alliance portal for more options.

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Rights of European Residents

If you live in Europe, you have the right to:

• Access, correct or delete your Personal Information;
• Know how we process your information, including when transferred outside of Europe (eg, Canada and the USA).

To exercise these rights, please contact us using the information below.

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Data Retention

Order Information is retained in our records for as long as necessary unless you request deletion.

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Minimum Age

The Site is not directed to individuals under the age of 18.

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Policy Changes

We may update this Privacy Policy to reflect changes in our information collection, use or sharing practices, or for legal reasons.

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Contact

If you have any questions or would like to make a complaint, please contact:

• Email: info @ couplesvibes.com
• Headquarters Country: Portugal
• Distribution Center : Spain