Terms and Conditions Policy

Terms and Conditions Policy - Couples Vibes

TERMS AND CONDITIONS OF USE

This website is operated by Couples Vibes . Throughout the site, the terms “we”, “us” and “our” refer to Couples Vibes. Couples Vibes offers this website, including all information, tools and services available from this site, conditioned upon the accessibility of all terms, conditions, policies and notices stated here.

1. Acceptance of Terms

By accessing our website and/or making a purchase, the user agrees to these Terms and Conditions, as well as any additional policies or terms mentioned in this document. If you do not agree with any provision, you should not access the website or use our services.

2. Changes to the Terms

We reserve the right to update or modify these Terms at any time. We encourage you to review this page periodically. Your continued use of the Site following the posting of changes constitutes your liability for such changes.

3. Applicable Legislation

These Terms are governed by Portuguese and European legislation. In the event of a dispute, the consumer may resort to the competent courts of the country of residence or to alternative means of dispute resolution, in accordance with the provisions of European Union legislation.

4. General Conditions

The user declares that he/she is of legal age in his/her jurisdiction or has authorization from a legal guardian to access and use the website. The use of products or services for illegal purposes or in violation of applicable laws is prohibited.

5. Purchasing Policies

We reserve the right to refuse any order for legitimate reasons, such as suspected fraud. Prices, products and availability are subject to change without notice. The purchase will only be valid after confirmation of payment.

6. Right to Free Termination

According to article 10 of Decree-Law 24/2014, of 14 February , the consumer has the right to freely terminate the contract within 14 days after collecting the product. To exercise this right, the product must be intact, in its original packaging and accompanied by proof of purchase.

To start the return or free resolution process, please contact us via email at info@couplesvibes .com

7. Arbitration and Alternative Dispute Resolution (ADR) Center

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. For more information, consult the Consumer Dispute Arbitration Center in your region or visit the website www.consumidor.gov.pt .

Additionally, you can access the European Online Dispute Resolution (ODR) Platform via the link: https://ec.europa.eu/consumers/odr .

8. Complaints Book

In compliance with Portuguese legislation, we inform you that we provide the Electronic Complaints Book . You can access it through the link: www.livroreclamacoes.pt or request it directly at our online establishment through our contact email.

9. Liability and Warranties

Tolmi Shop is not responsible for indirect or consequential damages arising from the use of the website or the products purchased. Defective or damaged products must be treated in accordance with the applicable legal guarantees.

10. Privacy Policy

All personal information provided is subject to our Privacy Policy , in compliance with the General Data Protection Regulation (GDPR) . To learn more, please see our dedicated Privacy Policy page.

11. Contacts

For any questions or requests, please contact us through the following means:

• Email : info@couplesvibes.com

• Telephone: +351 933 875 093

• Opening hours: Monday to Friday, from 9am to 6pm (CET).

• E-Commerce Activity Registration: 300322631

Couples Vibes thanks you for your trust and is committed to ensuring a safe and transparent experience for its customers!